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<h3>Job Description:</h3><h3>The Role</h3>The Fund Operations Analyst is responsible for maintaining the accurate valuation of the books and records for all mutual funds within the Fidelity Investments family of Retail and Institutional products. The role performs a meaningful role in accurately valuing mutual funds which serve to protect shareholder interest.<ul><li>Research and communicate the results successfully to business partners</li><li>Research and validate mutual fund impacts using accounting systems to accurately account for shareholder’s interests while maintaining Fidelity’s reputation.</li><li>Participate in continuous operational improvements across the organization.</li><li>Strong digital literacy and ability to train on and work with different operating systems</li><li>Adhere to policy, procedures, and regulatory guidelines along with other ad-hoc responsibilities.</li><li>Identify and participate in the development of cross-divisional business initiatives.</li><li>Communicate with internal and external business partners to problem-solve and provide customer solutions.</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>Basic knowledge and understanding of financial markets and securities.</li><li>Intermediate level of Microsoft Office suite (Excel, PowerPoint, Access) skills required; advanced skills and VBA knowledge preferred</li><li>Strong aptitude for learning new processes through individually paced on-the-job and mentor led training opportunities adapt to a constantly evolving regulatory and technological</li><li>Discernment to raise issues to the appropriate parties to ensure a timely and accurate solution</li><li>Calmly operate in a dynamic operational environment</li><li>Strong relationship building and interpersonal skills</li><li>Superior attention to detail</li><li>This role is not eligible for sponsorship.</li></ul>The TeamThe Fund Accounting group is responsible for maintaining the proper valuation of the books and records for all mutual funds within the Fidelity Investments family of Retail and Institutional products. The group performs a meaningful role in accurately valuing mutual funds which serve to protect shareholder interest.<h3>Certifications:</h3><h3>Category:</h3>Investment OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Fund Operations Analyst

<h3>Job Description:</h3>Job Title – Senior Process Specialist – DB Operations The Purpose of This RoleUnder general supervision, the associate will be responsible for accurate and timely processing of onshore customer inquiries received through Customer Service Group or online request in a multi-client environment. Associate must understand fidelity systems, learn and process financial transactions on respective client database. They should also work closely with upstream and downstream processes for the overall service to the end client / participant.The Value You Deliver<ul><li>Working and resolving onshore customer inquiries received through Customer Service Group or online request.</li><li>Identifying the system issues and fixing the same within the defined timeliness and accuracy standards.</li><li>Provide support to internal client focusing teams (Issue Resolution, Audit &amp; Control, Client Service Manager’s etc.)</li><li>Work towards building functional knowledge and serving as the subject matter expert on assigned clients;</li><li>High quality of work with strong customer orientation.</li><li>Ensure timely completion of transaction based on the turnaround agreed on the request type</li><li>Ensure accurate and timely processing of work items.</li><li>Contribute to the team environment and overall effective services provided to Fidelity’s client base.</li><li>Take initiative to undergo training to enhance their individual job performance.</li><li>Validating and provide inputs to update User Procedure Documentation (UPD). </li><li>Provide back-up coverage for other transaction processors, as needed</li></ul>The Skills that are Key to this roleTechnical / Behavioral<ul><li>Excellent verbal and written communication skills required.</li><li>Diverse Experience in handing onshore clients</li><li>Strong Comprehension skills. Good at interpretation of plan documents.</li><li>Strong Problem Solving Skills and implementing solutions</li><li>Good at numbers (numerical ability)</li><li>Logical reasoning and Analytical thinking</li><li>Service mid set – Customer or Participant focus </li><li>Strong PC Software skills (i.e. Excel, Outlook and Word)</li><li>Strong organizational skills and attention to detail</li><li>Ability to learn and adapt to changes and new processes</li><li>Motivated and committed to excellence; positive attitude and “can do” work ethic.</li></ul>The Skills that are Good To Have for this role<ul><li>Adapt to change</li><li>Be flexible with workload and accommodate internal and external client needs</li><li>Willingness to work in “Night Shifts”</li><li>Work in a team environment</li></ul>How Your Work Impacts the Organization<h3>Contact</h3><h3>Purpose</h3><h3>Frequency</h3>Client Service ManagerAssists with Client Issues/Inquiries specific to calculationsDailyOperations Deliver LeaderAssists with Client Issues/Inquiries specific to calculationsDailyEmployee ResolutionAssists with Client Issues/Inquiries specific to calculationsDailyOnshore Calculation TeamUses subject matter expertise in training offshore associates and provide resolutionAs neededRetirement InitiationAssists with inquiries; Identifies gaps in processes and works with team to resolve themDailyDisbursementsAssists on making the payments to the customer/participantWeeklyNo direct interaction with customers/participant except the communication provided through letters for customer queries. The Expertise We’re Looking For<ul><li>Bachelor’s Degree (Mathematics, Finance or Business) or equivalent is mandatory</li><li>Actuarial background is preferred</li></ul>Location : BangaloreShift timings: 1:00 pm - 10:00pm<h3>Certifications:</h3><h3>Category:</h3>Operations

Senior Process Specialist – DB Operations

<h3>Job Description:</h3><h3>Senior Manager, Investment Services Quantitative Research &amp; Investing (QRI) Investment Services </h3><h3>The Role</h3>The Senior Manager, Investment Services will work closely with the QRI Investment Services team to support establish, implement, and manage an operating model to support the Quantitative Research &amp; Investments team. The individual must be comfortable working with investors and have a curiosity about understanding the investment process, be creative and resourceful in responding to time-sensitive ad hoc requests, have a familiarity with digital tools and data, and communicate effectively with many levels of management.<h3>Responsibilities </h3><ul><li>Lead projects in support of QRI’s strategic initiatives and business operations </li></ul><ul><li>Develop and implement workflows to support and grow the QRI business </li></ul><ul><li>Liaise and manage relationships with multiple internal groups who support QRI as well as external vendors on implementation activities </li></ul><ul><li>Coordinate with technology partners and key stakeholders to develop and refine requirements and prioritization needs across QRI </li></ul><ul><li>Guide discussions and activities to ensure clear communication and collaboration among QRI business partners </li></ul><ul><li>Coordinate and lead support for the adoption of QRI platforms and strategic initiatives </li></ul><ul><li>Lead and communicate program status to partners of various initiatives </li></ul><ul><li>Identify and articulate issues; resolve program roadblocks </li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>3-5 years’ work experience in or working with investment operations in financial services industry </li></ul><ul><li>Bachelor’s Degree </li></ul><ul><li>Strong communication and analytical skills </li></ul><ul><li>Must be highly organized, meticulous, detail oriented and have the ability to work independently </li></ul><ul><li>Effective relationship management skills across numerous strategic business partners </li></ul><ul><li>Ability to perform multiple tasks simultaneously and comfortable in an environment of shifting priorities </li></ul><ul><li>Excellent judgment, issue management, and problem-solving skills </li></ul><ul><li>Self-motivated, comfortable taking the initiative, and meet deadlines independently </li></ul><ul><li>Positive attitude and 'can do' work ethic </li></ul><h3>The Team</h3>The role is part of the Asset Management Compliance, Risk and Business Operations (CRBO) team, which is comprised of: AM Compliance, AM Risk, Business Operations and Strategy, Counterparty Research &amp; Analytics, Investment Services and Investment Risk Management. The teams work together to support AM’s strategic goals while being the best partner to the business to protect our clients via proactive compliance monitoring, risk oversight and strategic business planning. While part of CRBO, the role is aligned with the priorities of the Quantitative Research and Investments (QRI) organization.<h3>Certifications:</h3><h3>Category:</h3>OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Senior Manager, Investment Services

<h3>Job Description:</h3>The RoleYou are an influencer who consistently makes a positive impact. You are passionate about coaching, building, and supporting a team of 8 associates to work collectively as a team and achieve shared goals. You’re a motivator, focused, fast-paced and inspired by change. You can coach to key behaviors that help drive business results. You empower others to accept feedback and develop an environment focused on growth and development. You encourage others to create the best customer experience possible.Alternative Investments is a complicated and nuanced product space with manual, industry wide processes in place to support transactional activity. As the industry is evolving and team is growing, development of the associates and innovation of the department is key. The role will include strengthening the (Out of Standard) OOS and Follow Up team. The Follow Up team is responsible for following up with Sponsors and TAs to obtain acknowledgements and confirmations of pending transactions that are 60 days or older in a timely manner on behalf of our clients and to mitigate risk and exposure to the organization. The OOS team is responsible for bringing in all monthly and quarterly fund reporting in prior to month end to ensure the firm isn’t exposed to capital charges. These activities are performed daily and require adherence to policies, procedures, and regulatory guidelines.The Expertise and Skills You Bring <ul><li>College degree preferred.</li><li>Series 99 license (or within 90 days of hire)</li><li>Proven experience in team leadership and coaching.</li><li>Strong ability to drive business results through effective team management.</li><li>Prior experience with alternative investments process experience is preferred.</li><li>Detail oriented, ability to work effectively with minimal supervision.</li><li>Ability to process customer data quickly and accurately.</li><li>Team player with capability to help maintain a positive work environment.</li><li>Strong analytical and decision-making skills.</li><li>Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes.</li><li>Exceptional quality and productivity in current role.</li><li>Ability to handle and resolve complex problems. </li><li>Strong verbal and written interaction skills including ability to explain complex processes.</li><li>Effective time management skills and ability to prioritize and multi-task.</li><li>Strong PC skills - Word, Excel, and Access.</li><li>Process a variety of data entry transactions and maintenance requests.</li><li>Track and supervise monitor outstanding issues and provide timely updates.</li><li>Analyze, research, and resolve discrepancies in accordance with departmental SLAs to minimize risk to the company.</li><li>Partner with stakeholders to collect reporting information.</li><li>Interact with a variety of customers, client, and agents relative to your role.</li><li>Ensure policy and procedures are followed and paperwork requirements are met to minimize risk.</li><li>Building enduring internal and external relationships, significantly enhancing the customer experience.</li><li>Identifying opportunities to advance the business towards a premier digital experience.</li><li>Providing daily support and coaching to associates on their interactions.</li><li>Cultivating an environment that promotes passion, growth, and development.</li><li>Guiding others through periods of change.</li><li>Establishing standards for optimal performance delivery, in line with industry best practices.</li><li>This role is not eligible for sponsorship.</li></ul>The TeamOperations &amp; Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication, and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over the counter, listed equities, options, bonds, and mutual fund transactions daily.An Alternative Investment (AI) is a highly specialized investment vehicle that is tailored to sophisticated, high net-worth investors and are not traded on any public market. Our Alternative Investments group services all Fidelity lines of business and handles end-to-end operations from onboarding of assets, all transactions, reconciliation, and servicing requests.The base salary range for this position is $52,000-$83,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3>Series 99 - FINRA<h3>Category:</h3>Brokerage Operations

Alternative Investments Team Lead

<h3>Job Description:</h3>The RoleThe Senior Representative, Brokerage Operations Tax supports client inquiries and maintains client cost information for purposes of providing accurate cost basis and gain/loss information on our tax statements and client channels. The Senior Representative provides cost basis research, lot cost updates, and explanation of cost basis calculations to institutional and retail clients by processing service requests and providing subject matter expertise over the telephone. We also look for ways to improve the client experience, reduce client effort, and drive efficiency.<ul><li>Working knowledge IRS cost basis/regulations and the ability to communicate them to clients</li><li>Ability to answer client inquiries over the phone</li><li>Ability to analyze complex positions activity and perform cost basis adjustments using spreadsheets and manual calculations</li><li>Effective communication when resolving issues and providing exceptional customer service</li><li>An understanding of the unique needs of each business group supported by the organization </li></ul>The Expertise and Skills You Bring<ul><li>1-3 years of proven experience working in financial services industry preferred</li><li>1+ years of inbound call center experience</li><li>Prior cost basis reporting experience and processing in a high-volume seasonal tax environment preferred</li><li>Strong analytical skills</li><li>Strong customer service skills</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamThe Cost Basis Service team receives phone calls and processes service requests to support the tracking of tax and cost basis information, which is necessary to accurately report information on IRS form 1099 for retail, institutional, and correspondent customers. The goal of the team is to ensure accurate tax reporting while improving scalability to support a growing customer population while providing the best customer experience in the industry.<h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Senior Representative, Brokerage Operations Tax

Join the Clean Energy RevolutionBecomeaProcurement Category Manager&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;have the opportunity to leverage your problem solving and interpersonal skills to execute high impact sourcing strategies for a variety of spend categories with a focus on achieving the best value for our rate-payers and our shareholders through cost savings, compliance and risk mitigation. Responsibilities include conducting RFPs, performing spend analysis, monitoring contractor performance, participating in cross functional project teams and advising clients on their business strategies. As aProcurement Category Manager, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Reviews and negotiates company-wide commercial agreements for various scopes of work</li><li>Identifies, drives, and implements suitable procurement approaches to deliver lowest total cost&nbsp;and cost savings strategies across the organization</li><li>Negotiates contracts and reviews opportunities to reduce costs using negotiation and procurement best practice tools and methods</li><li>Understands and applies business tools (financial, logistical, commercial, risk, cost analysis, etc.) to attain desired results</li><li>Identifies and executes purchasing opportunities through internal stakeholder collaboration and external market research</li><li>Ensures that corporate procurement policy and procedure is being followed</li><li>Develops and establishes category management in accordance with the overall best practices, procurement strategy, processes and procedures and ensures category management delivers against targets and objectives</li><li>Develop skills and knowledge to become subject matter expert in managed spend categories</li><li>Identifies and implements continuous improvement opportunities, assessing current and future business processes for best work practice, as well as innovative procurement solutions that provide cost savings and process efficiencies for the organization</li><li>Establishes strong business relationships with key business partners and clients across Operating Units and external organizations</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in supply chain, procurement, and/or contract management.</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree or higher in Supply Chain Management, Applied Sciences, Business Administration, Finance, Humanities or related field.</li><li>Five or more years of experience negotiating contracts and/or managing the Request For Proposal (RFP) process. </li><li>Certified Purchasing Manager (CPM), Certified Professional in Supply Management (CPSM), Professional Contracts Manager (CPCM), Project Management Professional (PMP) Certification.</li><li>Excellent oral and written communication skills, including oral presentations, formal correspondence and contractual documentation, group facilitation, and negotiations.</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Procurement Category Manager

Join the Clean Energy RevolutionBecome Planning, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the regulatory requirements of Southern California Edison (SCE's) electrical distribution system by developing and designing plans, identifying necessary resources, providing cost estimates and options for the construction of distribution facilities. This position interacts with a diverse customer base on meeting electrical design needs and is responsible for providing successful outcomes for the customer and SCE on assigned or requested projects. &nbsp;As a Planning, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Conducts long-term grid import planning analyses and transmission interconnection assessments and projects. Manages various large design projects from inception to construction completion with follow-through on policies, procedures, rules, rates, completion dates, and ensuring compliance of electrical designs</li><li>Supports the company's electrical distribution system by developing and designing plans, identifying necessary resources and providing cost estimates and options for the construction of distribution facilities. Makes decisions that have a direct impact on project, course, timing, scope, and budget </li><li>Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans</li><li>Assesses the capabilities of the regional distribution system and its compliance with the planning criteria</li><li>Conducts power flow studies, builds power flow models, and prepares economic analyses to develop short- and long-term distribution system plans</li><li>Ensures the distribution system performance meets reliability targets and that outages are analyzed for cause, trends and duration</li><li>Coordinates activities with other internal personnel and/or organizations to ensure compliance and appropriate follow-through of policies, procedures, rules, rates, and completion dates applicable to his/her assigned projects.</li><li>Stays up-to-date of current industry practices, standards and customer needs. Interacts with a diverse customer base on meeting electrical design needs and is responsible for providing successful outcomes for the customer and SCE on assigned or requested projects</li><li>Provides training and support, assessing and managing the workload when necessary</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Three or more years of experience performing electrical utility distribution service planning.</li><li>Possess a valid Class C Driver's License.</li></ul>Preferred Qualifications<ul><li>Experience with engineering principles, construction standards, and industry practices.&nbsp;</li><li>Experience using database systems for planning, ordering materials and scheduling work orders.&nbsp;</li><li>Experience using tariffs, resource books, determining scope of work, method of service, and construction methods for overhead and underground facilities.&nbsp;</li><li>Experience preparing work orders or construction plans on projects.</li><li>Interface effectively and collaborate with clients, peers, management, and other work units.&nbsp;</li><li>Able to drive, traverse on uneven surfaces, occasionally lift up to 40lbs, sit/stand for extended periods of time, work in various weather conditions and possibly be in remote regions (desert and mountain).</li></ul>Additional Information<ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. &nbsp;Unless otherwise noted, employees are required to reside in the state of California. &nbsp;Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page&nbsp;to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>The primary work location for this position is Victorville. &nbsp;However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).</li><li>Position will require up to 30% traveling and being out in the field throughout the SCE service territory. &nbsp;</li><li>This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.</li><li>This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: EEI TECH (Test #5107). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Planning, Senior Specialist

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are Commercial application and onboarding experiences that enable prospects and customers to apply for our commercial products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired, billed business acquired, and accounts receivable by increasing application completion, conversion optimization, and flawlessly onboarding our approved customers. We are looking for a passionate, talented, and adaptable Senior Manager of Product Operations, Planning, and Controls who will bring rigor to the ideation, planning, and delivery process for the American Express US Commercial Application Experiences team. In this role, you will lead, develop and champion processes that will transform the way we manage product development and enhancements. Key to the success of this role is managing a tight program that increases our efficiency as we groom features to get them ready for development. You will also lead and coordinate the team’s risk and control response to proactive and reactive findings. Lastly, you will step in to project-manage large scale initiatives and create the proper documentation and forums that will keep stakeholders and impacted teams informed of progress, risks, and mitigation plans.Key Responsibilities:<ul><li>Manage and improve the ideation, intake, and prioritization processes for US Commercial Application Experiences</li><li>Drive collaboration, communication, and delivery among Product Managers, Engineers, Business Leads, Architects and the leadership team</li><li>Improve efficiency of planning and delivery by contributing to process and working practice improvements</li><li>Develop and maintain strong relationships with stakeholder teams (Product, Engineering, Marketing, Credit &amp; Fraud Risk, Analytics, among others) to maintain up-to-date product roadmaps</li><li>Monitor software development lifecycle (SDLC) tools like Rally, Confluence, Clarity, and Airtable, and ensure tickets are up to date</li><li>Extract, merge, and transform epic and feature tickets from different software development lifecycle (SDLC) tools and synthesize them into roadmaps and timelines for leadership team</li><li>Bring together teams to drive the timely remediation of Operational Risk Events (OREs) and Data Quality Issues</li><li>Strategize improvements to processes involving Process Risk Self-Assessment (PRSA), Risk and Control Self-Assessment (RCSA) and general Control Management</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses</li><li>Ensure peer and leadership buy-in of common processes and metrics</li><li>Create. present, and socialize presentations to peers and senior leaders that summarize the status, risks, mitigation plans and timeline views of major initiatives</li><li>Own product initiatives, as needed</li><li>Draft product requirements documentation (PRDs) for initiatives owned</li><li>Draft Process Risk Self-Assessment (PRSA), Risk and Control Self-Assessment (RCSA), and other controls, as needed</li><li>Assist the leadership team with special projects, as needed</li></ul>What we are looking for:<ul><li>Product Management experience in an Agile environment, working directly with scrum teams</li><li>Ability to drive clarity and outcomes in a highly matrixed organization with sometimes unclear roles and responsibilities</li><li>Hands-on fluency and speed with ticketing tools like Rally, Clarity, Airtable, and Jira</li><li>Highly organized and detail-oriented with a proven ability to manage multiple workstreams and solve complex problems</li><li>Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives</li><li>Mastery in deck-writing, story-telling and managing projects</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement</li><li>A good balance of technical knowledge and business acumen</li><li>Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact</li><li>Experience in leading corrective actions and operational risk events, financial remediation, implementing long term fix and control enhancements (such as Process Risk Self-Assessment or Risk &amp; Control Self-Assessment)</li><li>Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus</li><li>Experience with data analytics (SQL a plus)</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager-Digital Product Management; Operations, Planning, and Controls

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Research Operations Team plays a critical role in building the world’s best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale.As an Associate Research Operations, you will enable colleagues to do their best work by encouraging collaboration, adopting best practices, and mitigating risk. You will support the team at large by working with, and learning from, more senior team members working across a broad range of product journeys and team programs.Key Responsibilities<ul><li>Documents project scope, timelines, and processes in partnership with colleagues</li><li>Communicates with cross-functional teams regularly, and ensures alignment on project goals and deliverables throughout the project lifecycle</li><li>Supports senior team members in the implementation, adoption, and refinement of process by contributing to artifact creation, training, and feedback gathering</li><li>Observes and learns the end-to-end user research lifecycle and identifies opportunities to improve ways of working and reduce risk</li><li>Participates or co-facilitates in working sessions with peers and partners</li><li>Manages and owns operations for our enterprise level evaluative research lab program supported by third-party partners&nbsp;</li><li>Enables control management, partner onboarding, and third-party lifecycle management processes required for conducting research via third party tools and vendors&nbsp;</li><li>Supports the operationalization of research processes, contributing and executing new approaches and optimizing our existing ways of working</li></ul>Qualifications<ul><li>You have at least 2 years experience in a role dedicated to managingUX projects and improving efficiencies, collaboration, and partnership</li><li>You have knowledge of how design, product, research, or engineering organizations work, or have partnered directly with&nbsp;those groups.</li><li>You have contributed to&nbsp;process adoption and helped improve ways of working with partners and peers.</li><li>You have experience working with external agencies and coordinating efforts for project delivery.</li><li>You are familiar with Jira, Confluence, Slack, Mural, and&nbsp;Airtable - or similar tools</li><li>You are a proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents).</li><li>You approach work, your colleagues and life in general with curiosity, humility, and an openness to learning.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate-Design Operations; Research Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and leading emerging products and partnerships that represent significant business building opportunities both in terms of driving revenue and customer impact. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment &amp; commerce solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends. The Product Operations team at Amex Digital Labs is responsible for evolving our product foundation to maximize enterprise value, excellence, and efficiency. We do this by driving enterprise stakeholder alignment and prioritization for Labs products,gathering and analyzing data to make business decisions, streamlining workflows and strengthening cross-team collaboration.We’relooking for a Product Operations Manager to join our team to support our product portfolio, drive a culture of product excellence, manage our product roadmap and lead process improvement and standardization efforts. This is an exciting opportunity for someone who ispassionate about streamlining and improving ways of working, as well as promoting best practices across different teams.How will you make an impact in this role?<ul><li>Support enterprise-wide annual and iterative planning processes to ensure Labs’ products are prioritized across the company; Partner with key stakeholders to align on product requirements, sizing, potential trade-offs, capacity, prioritization shifts, etc.&nbsp;</li></ul><ul><li>Define and implement thorough product documentation standards and processes, creating templates and governance mechanisms that enable self-service and reduce information silos.</li></ul><ul><li>Promote a culture of accurate and consistent product documentation across all product teams;Ensure teams are accountable for updating key documentation on an ongoing basis</li></ul><ul><li>Manage Labs’ product roadmap, using it as a tool for stakeholder socialization and to derive key insights that help drive product decisions</li></ul><ul><li>Identify and implement ways to strengthen the collaboration and communication between product and engineering, focusing on a one-team culture</li></ul><ul><li>Evaluate current business processes and lead initiatives that focus on optimizing current workflows and improving ways of working across all product teams&nbsp;</li></ul><ul><li>Support ad-hoc requests from broader team, such as managing partner invoices, ensuring external partners meet third-party requirements, proper prioritization of projects, etc.&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>Minimum 3-5 years of experience in product development or product operations&nbsp;</li><li>Skilled at analyzing complex data and translating findings into clear, actionable insights with strong written and verbal communication to effectively influence decision-makers</li><li>Strong relationship management skills, with a focus on bringing others along&nbsp;</li><li>Ability to pivot and prioritize quickly, and support several projects simultaneously </li></ul>Preferred Qualifications:<ul><li>Proactive, solutions-oriented mindset and willing to roll up their sleeves and jump in&nbsp;</li></ul><ul><li>Has a passion for improving workflows and streamlining processes&nbsp;&nbsp;</li><li>Exudes positivity, requires minimal supervision, and has a strong work ethic&nbsp;</li><li>Experience in working with technical and product development teams is a plus&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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